Pillar 09
Website Care, Reliability & Security
The unglamorous work that decides whether your site is up at 3am on the day your campaign lands.
A website is not a delivery, it is a running system. Certificates expire, dependencies gain vulnerabilities, hosts have incidents, and backups that were never restored are not backups. This is the layer most agencies hand back with the invoice.
What this includes
The work itself
Care plans
Monitoring, backups, updates, security hardening and a monthly health report written in plain language.
Uptime and performance monitoring
Alerting when the site goes down or slows materially, so you hear it from us rather than from a customer.
Backup and disaster recovery
Scheduled backups that are periodically restored to prove they actually work.
Security hardening
Login protection, vulnerability scanning and platform lockdown appropriate to how the site is built.
Domain and SSL monitoring
Expiry and certificate watch, because the most avoidable outage is a lapsed renewal.How it is delivered
Method
- Monitoring is external, so it still reports when the host itself is the problem.
- Backups are tested by restoring them, not by confirming a job ran.
- Updates are applied to a copy and checked before touching the live site.
- The monthly report says what happened and what needs a decision, not just that everything is green.
What you receive
Deliverables
- Continuous uptime and performance monitoring with alerting
- Scheduled, verified, restorable backups
- Security hardening appropriate to the platform
- Domain and certificate expiry watch
- A monthly health report in plain language
Not included
What this engagement does not cover
Stated plainly so there is no discovery of a gap halfway through.
- Guaranteed uptime — that is your host's infrastructure, not ours
- Hosting fees, domain renewals or third-party licenses
- Recovery of data that was never backed up before we were engaged
- Unlimited new feature development under a care plan
Tell us what you are trying to grow.
One conversation, no obligation. If we are not the right fit we will say so and point you somewhere better.